![]() Change or create a new DWORD with the name PromptForCredentials.create the key Office under Microsoft, then 16.0 under Office, etc.) until the path is built If any of the keys on this path do not exist, create them by right-clicking on the parent key > New > Key > copy and paste the exact name (eg. Navigate to HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\Security.In the command box type regedit and press Enter Alternatively, click Windows Start > Run. Click on Windows Start, start typing registry and click on Registry editor when it will appear to open it.Important: Before making changes to the registry, make sure to create a backup of the registry. If the option is checked but at the same time greyed out, use the registry to uncheck it: check that the option Always prompt for logon credentials is not checked in Outlook under File > Account Settings > double-click on your email address > More Settings > Security tab.If you have more than one Exchange mailbox hosted with Intermedia configured in one Outlook profile, follow the steps in this Knowledge Base article to stop getting prompted for password.This tool runs a set of manual changes programmatically such as the addition of correct entries to your Credential Manager. ![]() If it's enabled, activate Outlook in your Exchange device management portal. ask your account admin if your mailbox has Exchange 2FA enabled for it.If Outlook 2016 or newer doesn't accept your mailbox password (it keeps prompting for password), try these troubleshooting steps: ![]()
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